1. Core Privacy Promise
Customers pay for Agingo Mind. Customer Data belongs to the customer. Agingo does not use Customer Data for AI training, model fine-tuning, targeted advertising, retargeting, data brokerage, resale, profiling, or unrelated product development by default.
Agingo processes limited information only as needed to provide, secure, support, bill, tax, deliver, maintain, and enforce the Activation Service; to comply with law; and to operate optional features the user affirmatively chooses.
2. Definitions
- Customer Data means content, files, prompts, inputs, outputs, embeddings, local datasets, model files, model weights, documents, images, audio, video, code, configurations, and other materials that you load into, process through, store in, generate with, or connect to Agingo Mind, except for Operational Records.
- Operational Records means account, order, activation, payment, tax, fraud/security, support, device/server validation, legal, consent, and service-administration records that Agingo needs to operate the Activation Service.
- User-Selected Models means models, model weights, APIs, plugins, tools, data sources, and services that you select, provide, host, connect, or control unless Agingo separately agrees otherwise.
- Data Package means a defined dataset or data license package that a personal-use user separately chooses to offer through the User-Controlled Personal Data Sale Program.
3. Information Agingo May Collect
- Contact and account information, such as name, email, business name, and account identifiers.
- Billing and tax-location information, such as country/region, address, city, state/province/region, postal code, buyer type, and business tax ID/VAT/GST number when applicable.
- Payment records, such as Stripe identifiers, invoices, receipts, tax calculations, payment status, refunds, and chargeback information. Agingo does not store full card numbers when using Stripe-hosted payment fields.
- USDC/digital asset payment records, if used, such as invoice address, supported network, wallet address, transaction hash, confirmation status, USD invoice value, exchange-rate reference, and refund record.
- Activation and service records, such as activation key ID, order ID, product SKU, service tier, device/server identifier or privacy-preserving hash, activation/deactivation history, app version, update eligibility, support plan, and revocation reason if any.
- Security and fraud records, such as IP address, approximate location, device/browser signals, login events, suspected abuse indicators, sanctions/source-of-funds screening outputs where used, and audit logs.
- Support communications and attachments that you choose to provide to Agingo.
- Optional telemetry or diagnostics only if enabled or where required for security/service operation and disclosed in the product settings.
- Data-sale consent records, Data Package metadata, buyer/category, permitted use, payout/fee, delivery, retention/deletion, and withdrawal status if you participate in the optional data-sale program.
4. Customer Data Local-First and No Hidden Use
Agingo Mind is intended to support local or user-controlled inference with models and data selected by the user. Unless a feature, support request, third-party connection, or user-controlled data-sale flow clearly requires it, Agingo should not receive Customer Data.
Agingo will not intentionally collect or transmit private prompts, files, outputs, local model files, model weights, or datasets for AI training, advertising, resale, brokerage, profiling, or unrelated product development by default. Product implementation must match this promise.
5. How Agingo Uses Information
- Process orders, payments, refunds, chargebacks, taxes, invoices, and receipts.
- Deliver, validate, replace, revoke, transfer, or administer activation credentials and service entitlements.
- Provide customer support, security, fraud prevention, sanctions/source-of-funds compliance, abuse detection, and service reliability.
- Maintain legally required business, accounting, tax, payment, and transaction records.
- Respond to legal requests and enforce the Agreement.
- Operate optional features the user affirmatively chooses, including the User-Controlled Personal Data Sale Program.
- Improve service reliability and security using Operational Records and aggregated or de-identified information that does not include Customer Data unless permitted by the Agreement and law.
6. What Agingo Does Not Do by Default
- No AI training or model fine-tuning on Customer Data by default.
- No targeted advertising or retargeting using Customer Data by default.
- No sale, resale, brokerage, or licensing of Customer Data by Agingo by default.
- No customer profiling for unrelated product development by default.
- No optional data sale unless the personal-use user separately consents to the specific Data Package, buyer or buyer category, permitted use, payout/fee, and withdrawal method.
7. Disclosures and Service Providers
Agingo may disclose Operational Records and other information to service providers that help operate payments, taxes, hosting, support, security, fraud prevention, communications, legal compliance, accounting, or similar business functions. Service providers must be restricted from using Customer Data for their own training, advertising, resale, brokerage, or unrelated analytics unless the user separately authorizes that use and law permits it.
Agingo may disclose information if required by law, legal process, sanctions/export obligations, fraud/security investigations, business transfers, or to enforce the Agreement. If Agingo undergoes a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, Customer Data promises should be preserved or users should receive notice and choices required by law.
8. Third-Party Model and Provider Boundary
If you connect Agingo Mind to a third-party model, API, plugin, cloud platform, wallet, repository, data source, or provider using your own credentials or account, that third party may process your data under its own terms and privacy practices. Agingo’s no-use promise applies to Agingo; it does not control independent third-party providers chosen by you.
You are responsible for reviewing third-party model/provider terms, privacy practices, retention rules, training policies, data restrictions, and security requirements before connecting them to Agingo Mind.
9. Optional User-Controlled Personal Data Sale Program
Participation in the User-Controlled Personal Data Sale Program is optional and is not required to buy, activate, or use Agingo Mind. Agingo will not sell, license, disclose, or deliver a user’s Customer Data to a data buyer unless the user separately consents through the data-sale flow described in the User-Controlled Personal Data Sale Program Terms.
Withdrawal rules, completed transaction rules, buyer restrictions, payouts, fees, taxes, and consent records are governed by the User-Controlled Personal Data Sale Program Terms and the Data Package consent receipt.
10. Retention and Security
Agingo retains Operational Records for as long as reasonably needed for the purposes described in this policy, including service administration, accounting, tax, audit, fraud/security, legal compliance, dispute resolution, and enforcement. Agingo should delete or de-identify information when it is no longer needed, subject to legal and operational requirements.
Agingo uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No system is perfectly secure, and users are responsible for securing their own devices, accounts, wallets, credentials, model-provider keys, and local data.
11. User Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or opt out of certain processing of personal information. You may submit requests to privacy@agingo.com. Agingo may verify your request and may deny or limit requests where permitted by law, such as for security, fraud, tax, legal, or transaction-record reasons.
You may manage optional telemetry, cookie, marketing, and data-sale preferences through the app settings, website cookie controls, unsubscribe links, or the Legal Center where available.
12. Children
Agingo Mind is not directed to children under 13, and users under the age of majority may use Agingo Mind only with permission and supervision from a parent or legal guardian. Agingo does not knowingly collect personal information from children under 13 without required consent. The data-sale program is limited to eligible adult personal-use users unless Agingo creates a separately reviewed program.
13. International Use
Agingo may process information in the United States and other countries where Agingo or its service providers operate. Users are responsible for determining whether their use of Agingo Mind, User-Selected Models, Customer Data, and data-sale features is permitted in their jurisdiction.
14. Contact
Privacy requests and questions should be sent to privacy@agingo.com and Agingo Corporation, 1401 W Morehead St, Ste 150, Charlotte, NC 28208, USA. Legal notices should be sent to legal@agingo.com or Agingo Corporation, 1401 W Morehead St, Ste 150, Charlotte, NC 28208, USA.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice appropriate to the change, such as by posting a notice, sending email, or providing in-app notice. The updated policy will state its effective date.
Agingo will not rely on a privacy policy update alone to begin using Customer Data for AI training, advertising, resale, data brokerage, profiling, unrelated product development, or user-directed data sales where separate consent is required by this policy or applicable law. Any optional user-directed data sale or materially different Customer Data use requires the separate consent described in the applicable consent flow.